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C.T.Co

2nd Level Support Specialist

C.T.Co - Meistaru street 33, Valdlauči
Deadline
2017-06-14
Description
Company
Summary

We are looking for a 2nd Level Support Specialist who is ready to be in charge of the problem and incident management process and be responsible for minimizing the adverse impact on the business; someone who is ready to work with demanding international clients.

Key qualifications:

  • Bachelor degree (could be in progress or incomplete) in IT field;
  • Previous experience in related area;
  • Knowledge (and/or practical experience) of SQL and scripting languages;
  • Proficiency of ITIL concept will be considered as an advantage
  • Good analytical and problem-solving skills;
  • Ability to organize and prioritize work in an efficient manner;
  • Excellent communication skills;
  • Fluent English (reading/speaking/writing);
  • Good understanding of Latvian and Russian.

Key responsibilities will include:

  • Managing the life cycle of incidents and service requests, escalating them as appropriate;
  • Analyzing the business requirements and their impact on the existing solutions;
  • Working cross-functionally to complete orders and resolve incidents;
  • On-call availability.

Key advantages:                

  • Opportunity to work with modern technologies in a cloud based environment together with implementation teams, applying DevOps practices;
  • Chance to work in a large, stable and reliable company, which has managed to keep a dynamic and friendly work environment;
  • Attractive salary and compensation package (advanced health insurance, flexible cell phone compensation, etc.);
  • Career growth and development opportunities;
  • Company and team building events. 

 

Please send your CV to jobs@ctco.lv. 

Follow us on Facebook: http://www.facebook.com/ctcoltd?ref=hl 

Follow us on Twitter: https://twitter.com/CTCoLtd

Summary
Position
2nd Level Support Specialist
Location
Meistaru street 33, Valdlauči
Type
Full-time
Deadline
2017-06-14
Company
C.T.Co
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