2nd Level Support Specialist
C.T.Co - Meistaru street 33, Valdlauči
Deadline
2017-06-14
Description
Company
Summary
We are looking for a 2nd Level Support Specialist who is ready to be in charge of the problem and incident management process and be responsible for minimizing the adverse impact on the business; someone who is ready to work with demanding international clients.
Key qualifications:
- Bachelor degree (could be in progress or incomplete) in IT field;
- Previous experience in related area;
- Knowledge (and/or practical experience) of SQL and scripting languages;
- Proficiency of ITIL concept will be considered as an advantage
- Good analytical and problem-solving skills;
- Ability to organize and prioritize work in an efficient manner;
- Excellent communication skills;
- Fluent English (reading/speaking/writing);
- Good understanding of Latvian and Russian.
Key responsibilities will include:
- Managing the life cycle of incidents and service requests, escalating them as appropriate;
- Analyzing the business requirements and their impact on the existing solutions;
- Working cross-functionally to complete orders and resolve incidents;
- On-call availability.
Key advantages:
- Opportunity to work with modern technologies in a cloud based environment together with implementation teams, applying DevOps practices;
- Chance to work in a large, stable and reliable company, which has managed to keep a dynamic and friendly work environment;
- Attractive salary and compensation package (advanced health insurance, flexible cell phone compensation, etc.);
- Career growth and development opportunities;
- Company and team building events.
Please send your CV to jobs@ctco.lv.
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Summary
Position
2nd Level Support Specialist
Location
Meistaru street 33, Valdlauči
Type
Full-time
Deadline
2017-06-14
Company
C.T.Co
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