Responsibilities

• First/Second line IT support for company internal users
• Take part in daily IT User Support activities – management and support for workstations, network devices, services, applications and users
• Oversee and take responsibility of overall IT User Support tasks and their quality, manage team work
• Manage and improve IT User Support services by committing to internal SLAs and other requirements and taking part in service portfolio management
• Be responsible for documenting all IT User Support services, procedures and other related documentation
• Be responsible for maintaining user device and software inventory
• Integrate with ITBO Engineering Team to provide support and tasks distribution
• Regularly confer with Network & IT system engineers as well as companywide users and managers about current problems and future needs
• Recommend and develop new technology’s or solutions justifying and proving their need. Evaluate emerging technologies and make recommendations on their viability.
• Contribute in new solutions implementation

Requirements

• IT-related education or experience
• Fluent English written and spoken
• Power user of MS Office or other office software
• Experience in deployment and support of Microsoft Windows, IOS, Linux operating systems, and business software
• Experience in computer, laptop, printer, mobile device configuration and support
• Knowledge of network service management and support (e.g. Active Directory, DNS, VPN solutions, WiFi  etc.)
• Experience with Windows Server Environment 2008/2016 configuration
• Experience with SCCM or other workstation infrastructure management platform - architecture, hierarchy configuration, OSD, patching, application packaging etc.
• At least 3 years of experience in IT Support role
• Good communication and presentation skills
• Ability to create structured documentation
• Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
• Team management experience preferred

We offer

• An ideal field of action for personal and professional growth;
• Chance to become a part of one of the leading and fastest growing companies in the industry;
• Competitive remuneration package;
• Great multicultural colleagues;
• Professional training programs;
• Health insurance;
• Free gym with crossfit and yoga classes