Essential Functions of the Job:

• Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of more complex firm hardware).
• Assist with new hire processing, including hardware setup and delivery.
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve problems associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences. Act as a lead to less experienced specialists.
• Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.
• Assist with the equipment and setup for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings.
• Perform asset management responsibilities as assigned by supervisor.
• Assist with IT tasks related to office moves, buildouts and relocations.
• Operate as "remote hands" for other IT functions, such as Telecommunications and Hosting.

Analytical/Decision Making Responsibilities:

• Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
• Decision making responsibilities are generally limited to addressing a single end-user issue.
• This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities.

Knowledge and Skills Requirements:

• A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience will be considered as advantage.
• High level of spoken and written Latvian and English.
• Excellent communication, interpersonal, organizational, and time management skills.
• The ability to work effectively with clients, management and staff members.