SAP - Enable Now Super User
The position is full-time with placement in Stockholm and will supervise and work closely together with other Super Users located in India (Chennai).
The primary tasks for the Super User are:
•To be able to support training project super user need overall knowledge about SAP Enable Now.
•Knowledge of how different features in SAP Enable Now can be used in different ways when recording simulations or e-learnings.
•Know the difference between Projects, Books and how to create, record and publish to end users
•Administration of users /roles and permissions in manager
•Housekeeping of environment and report to SAP if we need help
•Maintenance work, update or create new templates e.g.
•Assist producers if they have problems and report issues to SAP when necessary
•Regularly contact with 1st, 2nd and 3rd support and responsible for Service Now forms
•Train new Producers/FA
•Procuce cross-functional e-learnings courses that are not done
•Help Functional Areas training responsible to record sometimes if necessary
•Participate to project meetings and share knowledge, best tips and tricks
•Update SAP enable forum with tips and tricks
•Help other new initiatives /projects with getting started or train new Producers in system
Specific skills / Mandatory requirements
•Experience from large, global organizations
•Excellent verbal communication and documentation capacity in English
•Excellent managing of deliverables, time management, communication (oral and written), presentation, and organizational skills
Tools / Qualifying:
•Workforce Performance Builder or Enable Now
•Working with training systems
Others
•Strong working knowledge of office-related automation tools: PC, word processing, spreadsheet etc.
•Straightforward and open minded
•Flexible, yet structured
•Strong communication skills
•Strong team player as well as good ability to work individually
•Social competence, non-prestigious
•You like a high working pace and are not afraid to work extra when needed