For our client, we are looking for an Application support specialist to enjoy the team.

Team size: 4 people.

Job type: Full-time.

Daily tasks:

• Operational support tasks in the Application Support team working with Microsoft Cloud technologies
• Answering customer phone calls
• Technical support and troubleshooting
• Solving and managing incidents and service requests according to defined SLA and KPI metrics
• Having ownership of tasks, pro-actively following up on them and ensuring fast resolution
• Documenting your work in a clear and precise manner
• Following existing processes – Incident Management, Service Request Fulfilment, Problem Management, Event Management processes and others

Requirements:

• Customer support experience
• Passion and technical expertise in Microsoft Azure products and services
• Ability to work shifts
• Outstanding customer service and communication skills
• Ability to work as part of a team, motivate and build collaborative relationships
• Ability to make quick decisions, align priorities and execute tasks
• Understanding of ITIL practices
• Fluent English (verbal and written)

Beneficial skills:

• Microsoft Certifications
• Passion for cloud-related technologies

Company offer:

• Opportunity to challenge, grow and develop yourself
• Competent and motivated colleagues in an international environment
• Professional training and certifications
• Benefits package
• Company events (sports events, active social life)
• Free parking

If this job opportunity seems attractive to you, contact us directly or via email: info@itcamp.lv