Application support TEAM LEAD (Riga, Latvia)
IT Camp - Riga
Deadline
2018-01-11
Description
Company
Summary
For our client, we are looking for an Application support TEAM LEAD to enjoy the team.
Team size: 4 people.
Job type: Full-time.
Daily tasks:
- Day-to-day leadership of the Application Support teams working with Cloud technologies
- Collaborate and drive research on technology and product trends to support development and growth of the organization’s service deliveries
- Manage and lead staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance
- Ensure teams meet KPI’s and SLA’s metrics while upholding highest level of customer service and satisfaction
- Act as escalation point for all requests and incidents
- Perform analysis and reporting to proactively identify patterns and enable improvements
- Ownership of Incident Management, Service Request Fulfilment, Problem Management and Event Management processes
Requirements:
- Experience designing and implementing Support services and corresponding digital technologies
- Ability to work as part of a team, motivate and build collaborative relationships
- Outstanding communication skills (verbal and written) and presentation skills
- Ability to manage multiple technicians and customer expectations
- Ability to make quick decisions, align priorities and execute tasks
- Leadership experience
Beneficial skills:
- ITIL Certifications
- Microsoft Certifications (MCSA or MCSE)
Company offer:
- Opportunity to challenge, grow and develop yourself
- Competent and motivated colleagues in an international environment
- Professional training and certifications
- Benefits package
- Company events (sports events, active social life)
- Free parking
If this job opportunity seems attractive to you, contact us directly or via email: info@itcamp.lv
Summary
Position
Application support TEAM LEAD (Riga, Latvia)
Location
Riga
Type
Full-time
Deadline
2018-01-11
Company
IT Camp
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