Responsibilities

• Provides first level support to Solvay end users on a variety of IT and Business issues
• Responds to telephone calls, email and self-service requests for technical support in a professional and courteous manner and in accordance with established Help Desk quality guidelines
• Identifies, documents, researches, troubleshoots and escalates issues to ensure timely resolution
• Follows documented Help Desk procedures
• Provide rotating weekend support coverage

Requirements

• Preferable Technical education in IT or related field
• Previous experience in a Call Center / Help Desk environment
• Intermediate knowledge and practical experience in MS Windows XP, Windows 7 and Office 2010/2013
• Intermediate knowledge of networking and printer diagnostics
• Strong Team and Customer Service Focus
• Fluent English proficiency, knowledge of German language is an advantage

We offer

• A market-competitive remuneration package and excellent benefits
• Appreciation and Recognition programs 
• Opportunities to develop your career in an international environment
• Professional training and inspiring opportunities to learn from the experts