Junior Helpdesk Analyst ( temporary role )
Solvay Business Services - Riga
Deadline
2016-12-22
Description
Company
Summary
Responsibilities
- Provide first level support to Solvay end users on a variety of IT issues
- Respond to phone calls and email requests for technical support in a professional and courteous manner
- Identify, document, research, troubleshoot and escalate issues to ensure timely resolution
- Handle, log and report any user complaints
- Provide rotating weekend and night shift support coverage according to the schedule
Requirements
- Preferable Technical education in IT or related field
- Intermediate knowledge and practical experience in MS Windows XP, Windows 7 and Office 2010/2013
- Good analytical, communication and writing skills
- Fluent English proficiency: must have good conversational English skills, must be able to read and write proficiently in English. Knowledge of German language will be considered an advantage
- Previous experience in a Call Center / Help Desk environment is not compulsory but will be considered as an advantage
We offer
- A market-competitive remuneration package and excellent benefits
- Appreciation and Recognition programs
- Opportunities to develop your career in an international environment
- Professional training and inspiring opportunities to learn from the experts
- Fixed-term contract with the potential to go permanent
Summary
Position
Junior Helpdesk Analyst ( temporary role )
Location
Riga
Type
Full-time
Deadline
2016-12-22
Company
Solvay Business Services
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