Swedish Speaking Application Support
- Visma makes businesses more efficient, through offerings of software, outsourcing services, commerce solutions, retail IT-solutions, and IT-related projects and consulting. Visma simplifies and digitalizes core business processes within the private and public sector. 500,000 customers in Northern Europe utilize Visma’s products and services, and an additional 300,000 use Visma as a hosting partner. We are 5 500 employees and our net revenue amounted to 863 million EUR in 2016.
If you thrive in a fast-paced, international environment that offers unique challenges and the opportunity to be a player in the success of a new organization, consider bringing your talents to Visma!
As second line support, you are our customers' second point of contact and provide support to payroll administrators in Visma Agda PS as well as Visma.net Expense at our customers. You work in close collaboration with Visma Agda PS second line support and the delivery organization. You also receive and register cases for other products in our Business Unit.
Responsibilities
- Second line support for our Swedish customers (back-up of others)
- Reply to customer inquiries via telephone, email and CRM system
- Create and follow-up customer engagement plans
- End-User support in questions regarding system usage and receiving product change requests
- Use available resources efficiently to assess customer issues and recommend valid solutions
- Record details of each customer interaction and any actions taken
- Follow up on any customer issues requiring additional research
Requirements
- Excellent written and verbal communication skills in Swedish and English
- Excellent interpersonal skills
- Ability to prioritize and integrate a proactive approach to assignments
- Strong technical aptitude with the ability to quickly learn and adjust to new systems
- Effective organizational and time management skills
As advantage:
- Knowledge and working experience with HR & Payroll Tools
- Previous experience working in Customer Care
We offer
In addition to working beside some talented people in a spaceoffice, we also offer a wide range of benefits that you can take advantage of.
- The opportunity to work in Scandinavian environment with good work and life balance, including vacations in summer
- A wide range of responsibilities in an international organization that offers good career and development opportunities
- Possibilities to learn new skills and share experience with your colleagues in Riga office and abroad
- Attractive salary, health insurance, and phone bills covered
- Company holiday apartments in Spain and France, social events, and fruits in the office
At Visma Labs we have friendly and supportive company culture and we will do our best to make you feel welcome.