Responsibilities

• Providing level 1&2 local and remote support in multi-site customer-orientated environment
• Monitoring responding to and resolving service tickets and problem reports received through phone, email, and ticketing queue system
• Perform alltasks with a focus on customer service including accessibility and positive attitude
• Workwith Support Account Specialist to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
• Participate in team projects and collaborate with other functional teams

Requirements

• 2+ years experience as IT support specialist
• Experience supporting and troubleshooting enterprise software/hardware
• Ability to troubleshoot and specifically diagnose software, hardware and networking issues
• Knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Windows Server
• Exceptional interpersonal skills, with a focus on listening, appropriate questioning skills and responding objectively to the thoughts and ideas of others
• Good English communication skills (verbal and written)
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good problem solving and research skills
• You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
• Ability to follow team policies, processes and procedures

We offer

• Dynamic, challenging work in a rapidly growing company
• Work in a team with motivated and positive colleagues
• Professional and personal growth
• Competitive salary and social guarantees
• Working time - Full-time work