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IT Customer Support Specialist (Junior)

Claviz builds software products that make enterprise-level Business Intelligence affordable. The team has experience in serving big clients by supporting their mission-critical systems. We have delivered large-scale projects for such clients as BMW, Virši, UPB.

 

 

Every business collects data, whether it's sales figures, market research, logistics or transportation costs. You will be a part of Support team which maintains and develops the data infrastructure and reporting solutions for our customers.

Why this job is for you

  • You are passionate about IT technologies 
  • You like gaining new knowledge and able to adjust to new systems
  • You are driven towards observation and investigation


Responsibilities

During the first year you will be focusing on:

  • data quality monitoring and administration (according to our clients' standards and processes)
  • providing information and support to customers in using BI/Reporting solutions (mostly via ticket system)

Within a year we would like you to:

  • have a comfortable understanding of data structures, ability to pick on patterns or integrity flaws
  • make recommendations on improvements to data processes, including data mining, efficient report production, data integrity
  • take part in change development and implementation

We don’t expect you to be a Junior for years!


Requirements

For the comfortable work you should have:

  • Understanding/practical experience with SQL / DB (MySQL or Microsoft SQL or PostgreSQL or Firebird) 
  • Good Excel knowledge, shown interest for data
  • Critical thinking, good troubleshooting skills
  • Good communication skills, proactivity 
  • Fluent Russian and English (oral and written)

Makes your life easier:

  • Understanding of programming concepts
  • Experience in working with any analytical tools, reporting or BI
  • Experience working in customer support

 

We offer

  • Monthly salary (gross): 950 – 1200 EUR*
  • Full time job (business hours only)
  • Possibility to work from home (if needed)
  • Mobile phone and transport expenses, health insurance
  • Experience working on challenging and interesting project 
  • Colleagues who will guide you and on-the-job training 
  • Small friendly team, flat company structure and opportunity to implement your ideas
  • Office in the centre of Riga

 

*Starting salary based on your skills/work experience assessment towards our requirements for this position.

Additional information

Deadline for application:
Jul 31st, 2020
Location:
Riga
Salary (gross):
from 950 up to 1200 EUR + bonuses
Contact person:
Olena Danilova
Contact phone:
26568796
Website:
Type of job:
full-time

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