If you have interests in areas of Information technologies, Data analysis and Customer support, we have a position that will allow you to learn on the job and become a part of the team supporting BMW Group systems. Let's grow together!

Primary duties and responsibilities

• Handle incoming end-user requests (by phone / email / service request system);
• Provide follow-up on incoming requests (incl. escalated ones);
• Understand user problems or questions and assist in their resolution (in a timely manner and a polite way);
• Resolve technical incidents using a ticket system (identifying problem / investigating / troubleshooting / providing workarounds / fixing / monitoring etc.);
• Create and update Support team knowledge base and also update user documentation.

Technologies (mainly, but not exclusively)

• SQL Server / Transact-SQL
• SQL Server Reporting Services
• Microsoft Dynamics CRM
• Qlik Sense (BI analytical tool)
• Microsoft Office
• Atlassian products (Jira, Confluence, etc.)

Within a year You will have an opportunity to

• Gain experience in IT and become a key player in our dynamic team;
• Become a leading expert in at least one of our currently supported IT-systems;
• Suggest and implement your own ideas in current Systems and/or Reporting optimization;
• Take part in the requirement analysis and identify the best ways of new project implementation (in System automation, Reporting, ETL Projects, DWH, System integration).

Requirements

• You are passionate about IT technologies and like gaining new knowledge;
• Student or Higher education (education in computer science will be considered as advantage);
• Knowledge of SQL (at least equal to the following: https://www.w3schools.com/quiztest/quiztest.asp?qtest=SQL)
• Excellent Russian (written and spoken);
• Good English.

We offer

• Challenging and interesting projects;
• Competitive starting salary;
• Additional performance-based bonuses;
• Mobile phone and public transport expenses;
• Growth-oriented working environment;
• Opportunities to learn;
• Colleagues who will help and guide you;
• Informal work environment;
• Small friendly team;
• Tasty coffee and tea;
• Office in the centre of Riga.

If this sounds like YOU then we will be waiting for your application!

Please send your CV and Cover letter by e-mail to hr@client-line.com

(Please note that we will only contact candidates who are invited for an interview.)