About position

Daily and Monthly Responsibilities

• Act as the first point of contact to new and existing customers.
• Answering customer queries and concerns in a professional and timely manner 
• Taking complete ownership of customers’ queries through to resolution 
• Provide product and service information
• Explain processes and provide back-office support through documented procedures
  and relevant regulations, including: 

1. manage corporate accounts, including invoicing, statements of account and other enquiries; 
2. manage loan book transactions and reconciliations; 
3. manage late payments and collections; 
4. responding to emails regarding account queries, handling disputes, taking
   payments and setting arrangements. 

• Ensure diligence and rigour in delivering on our compliance obligations by maintaining your knowledge of our products and services;
• Support colleagues across all roles within operations to create a smooth customer experience; 
• Achieve high levels of quality client engagement.

Skills and Qualification

• Experience in Customer Services, preferably within other financial services; 
• Secondary or Highest education degree in client relations, finance, entrepreneurship
  or relevant fields; 
• Language skills: 

1. English is a must at level C, oral and written; 
2. Latvian - level B - profitable; 

• Mature interpersonal and communication skills with an ability to remain calm under pressure and demonstrate emotional resilience;
• Confident using Microsoft Excel and Word; 
• A flexible, ‘can-do’ attitude is a must. You will be naturally empathetic, have a positive
  attitude, be keen to learn and enjoy problem-solving;
• You enjoy working in a busy, fast-paced environment. You will demonstrate strong time management skills and an ability to work unsupervised;
• Strong attention to detail; 
• Ability to perform multiple tasks. 

You should apply if you

• Are excited about being a foundational member of a fast-growing start-up that does things differently; 
• Have knowledge of or interest in the financial sector; 
• Are you comfortable working in a technical team that deals with ambiguity every day;
• Have a positive, communicative personality that engenders confidence in others; 
• Have a growth mindset and a willingness to learn from mistakes; 
• Have Financial services experience with an understanding of consumer loans;
• Having experience working in a fintech or payments company is a plus.

We offer

• Work with a driven, fun and supportive team;
• Time off based on Labour Law and additional days off as your birthday; 
• Referral bonus scheme for each new friend you attract; 
• Salary increases based on the Annual Performance Review; 
• Monthly company awards; 
• Team building activities; 
• Remote type scheme; 
• Salary EUR 12,00 per hour gross.