Responsibilities

• Help to hire and ramp up new team members include software engineers, QA and support, and be the go-to person in your areas of expertise
• Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
• Partner with the Engineering and Development teams to resolve customer issues
• Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
• Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
• Contribute to the development of our implementation and support policies and procedures

Requirements

• Hands-on development of web technologies (frontend, backend, mobile apps, etc.)
• Managing teams of developers, QA and support functions.
• Project management certification or strong hands-on project management experience
• Working with remote teams (reporting into remote managers and managing remote employees)
• Direct work with technical and business functions of global enterprise accounts
• Excellent written and oral English skills