TECHNICAL SUPPORT SPECIALIST 

Our future employee, this is a great opportunity how to start your IT career. As next step of your professional growth it could continue towards QA or other areas such as networking, system administration, software development.

Responsibilities:

• Provide first level support and assistance to all Company's employees, make sure that IT application problems are resolved in a timely manner;
• Analyze and verify issues reported by customers, and escalate to internal teams as necessary;
• Responsible for the setup and configuration of needed applications;
• Ensure all emergency items are resolved in cooperation with developers and QA team;
• Provide follow-up on the incoming tickets (mostly using email via ticket system);
• Control the execution of requests, provide regular updates and ensure timely resolution;
• Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights).

Requirements:

• IT background or relevant education;
• Experience in Service Desk, Help Desk, Technical Support or equivalent experience is an advantage;
• Technical aptitude: you demonstrate a keen knowledge and passion for customer service and IT technologies;
• Good communication skills, ability to work in the team;
• Customer focus in every interaction: active listening and leaving our customers feeling supported and understood;
• Ability to multitask in a fast-paced environment, strong root cause analysis skills.

There is no one-size-fits-all here, we are quite flexible and use individual approach with every Candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professionals skills and future contribution to the company can be applied within our multiple business projects.
We don’t want to set any limits, but if we are naming the numbers, then starting point for this position is not less than 850 gross per month.

We offer:

• Office in the center of Riga;
• Motivated and ambitious colleagues;
• Real growth possibilities within the company;
• Learning culture: lectures and workshops organised by colleagues as well as external partners, possibility to attend international conferences;
• Great work-life balance: employee discount programs, health insurance, fun monthly office events, fruit Wednesdays, in-house library, flexible working hours and other perks.

Why DYNINNO Financial Technologies:

DYNINNO Financial Technologies we provide you with the perfect environment and tools that allow you to grow professionally and become the person you want to be.

Be part of a growing company. Be part of a dynamic team. Be part of the solution. Be part of DYNINNO Financial Technologies.

If you are interested press "APPLY" and send us your CV and cover letter.

Reģ. Nr. (40203068718)