Technical Support Specialist (Helpdesk)

Responsibilities:

• Provide first level support for hardware and software issues, and end-user IT assistance where required;
• Provide follow-up on the incoming tickets (mostly using email via ticket system);
• Control the execution of requests, provide regular updates and ensure timely resolution;
• Monitor help desk calls, respond appropriately to user requests and other problems identified;
• Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
• Other similar tasks.

Requirements:

• Computer software and hardware basic knowledge;
• Good communication skills, ability to work in the team;
• Interest in solving standard and non-standard problems;
• Ability to learn quickly;
• Strong sense of responsibility and excellent time management skills.

Considered as an advantage:

• IT background or education;
• Experience with IT or similar Helpdesk and Support services;
• Good spoken/written English;
• Linux knowledge.

We offer:

• Office in the center of Riga;
• Motivated and ambitious colleagues;
• Real growth possibilities within the company;
• Health Insurance;
• Learning culture: lectures and workshops organised by colleagues as well as external partners;
• Employee discount programs, health insurance, fun monthly office events, fruit Wednesdays, in-house library, flexible working hours and other perks.
  
  

Why DYNATECH:

At DYNATECH we provide you with the perfect environment and tools that allow you to grow professionally and become the person you want to be.

Be part of a growing company. Be part of a dynamic team. Be part of the solution. Be part of DYNATECH.

If you are interested press send your CV and cover letter to join@dynatech.lv

(Reģ. Nr. 40203012485)