Technical Support Specialist (Helpdesk)
SIA "DYNATECH" - Jeruzalemes 1, Riga
Deadline
2018-08-24
Description
Company
Summary
Technical Support Specialist (Helpdesk)
Responsibilities:
- Provide first level support for hardware and software issues, and end-user IT assistance where required;
- Provide follow-up on the incoming tickets (mostly using email via ticket system);
- Control the execution of requests, provide regular updates and ensure timely resolution;
- Monitor help desk calls, respond appropriately to user requests and other problems identified;
- Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
- Other similar tasks.
Requirements:
- Computer software and hardware basic knowledge;
- Good communication skills, ability to work in the team;
- Interest in solving standard and non-standard problems;
- Ability to learn quickly;
- Strong sense of responsibility and excellent time management skills.
Considered as an advantage:
- IT background or education;
- Experience with IT or similar Helpdesk and Support services;
- Good spoken/written English;
- Linux knowledge.
We offer:
- Office in the center of Riga;
- Motivated and ambitious colleagues;
- Real growth possibilities within the company;
- Health Insurance;
- Learning culture: lectures and workshops organised by colleagues as well as external partners;
- Employee discount programs, health insurance, fun monthly office events, fruit Wednesdays, in-house library, flexible working hours and other perks.
Why DYNATECH:
At DYNATECH we provide you with the perfect environment and tools that allow you to grow professionally and become the person you want to be.
Be part of a growing company. Be part of a dynamic team. Be part of the solution. Be part of DYNATECH.
If you are interested press send your CV and cover letter to join@dynatech.lv
(Reģ. Nr. 40203012485)
Summary
Position
Technical Support Specialist (Helpdesk)
Location
Jeruzalemes 1, Riga
Type
Full-time
Deadline
2018-08-24
Company
SIA "DYNATECH"
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