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ERGO Life Insurance SE Latvijas filiāle/ERGO Insurance SE Latvijas filiāle

SERVICE DESK SPECIALIST (HELPDESK)

ERGO Life Insurance SE Latvijas filiāle/ERGO Insurance SE Latvijas filiāle - Skanstes street 50, Riga
850 - 925
Deadline
2019-01-04
Description
Company
Summary

Responsibilities

  • Provide fist-level support to IT service users in Baltics, consulting by phone and remote problem solving
  • Ensure all IT service incidents are logged, categorised and allocated efficiently and correctly in the Service Desk system
  • Diagnose and resolve technical hardware and software issues
  • Installation of IT equipment at users workplaces
  • Installation of standard and non-standard programs and applications

Requirements

  • Secondary professional or higher education in IT sphere (last year student)
  • At least 2 year experience ir IT area (preferably Helpdesk)
  • Professional knowledge: MS Windows, MS Office, Jira
  • Fluent Latvian and English language knowledge, Russian language will be an advantage
  • Excellent communication and problem solving skills
  • Client service oriented personality

We offer

  • Challenging job in international company (Baltic responsibility)
  • Comfortable working conditions
  • Health insurance and additional vacation
  • Parking place

 

To apply for this position, please send Your CV (in English) with a motivation letter by 4th of January 2019 to personals@ergo.lv with the keyword “Service Desk specialist”.

 

We will contact with candidates who will be nominated for the second selection level - interview.

 

Here you can introduce with personal data processing rules:https://www.ergo.lv/lv/par-ergo/kandidatu-personas-datu-apstrade

Submitting application please indicate if you agree that your submitted information, including personal data will be stored in the ERGO Insurance SE Latvian branch and/or ERGO Life Insurance SE Latvian branch databases in order to assess your candidacy for another vacancy in ERGO Insurance SE Latvian branch and/or ERGO Life Insurance SE Latvian branch.

Your submitted information will be stored in database 12 (twelve) months starting from your consent.

Summary
Position
SERVICE DESK SPECIALIST (HELPDESK)
Location
Skanstes street 50, Riga
Type
Full-time
Deadline
2019-01-04
Company
ERGO Life Insurance SE Latvijas filiāle/ERGO Insurance SE Latvijas filiāle
Salary
850 - 925 (+ bonuses)
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