Responsibilities 

• Provide technical support for internal users of EVO system (Service Desk, Service Managers, etc.)
• Escalate issues to technical experts (Developers, Production Operation administrators)
• Troubleshoot incoming incidents and requests from customers
• Monitor overall EVO application and its components performance
• Manage high and critical severity incidents
• Conduct in-depth analysis of problems found in EVO Live environment (log analysis)
• Provide hands on support for equipment located in the gaming floors

Requirements

• Basic Linux administration skills, at least on Linux distribution (grep, cd, mv, etc.)
• Basic Windows administration skills (control panel knowledge)
• Understanding of ITIL framework and principles
• At least 3 months’ work experience in IT related field
• Strong analytical, problem-solving skills
• Effective time management abilities
• Ability to multi-task
• Ability to work under stressful conditions
• Ability to work with minimum or no supervision
• High sense of responsibility
• Highly proficient in spoken and written English
• Ability to work in shifts, including nights, weekends and holidays

Will be considered as an advantage:

• Good Linux administration skills for both Debian and RedHat distributions (grep, cd, apt-get, simple scripting, etc.)
• Good Windows administration skills (user management, cmd, regedit, etc.)
• Education in Information Technology
• At least 6 months’ work experience in an IT technical support role
• ITIL certificate
• Knowledge of programming languages (Python, JavaScript, Java, Ruby, etc.)
• Experience in networking including TCP/IP, WAN and VPN
• Experience with SQL language (selects, joins, etc.)
• Experience with Atlassian JIRA product.

We offer

• 12-13 scheduled shifts per month (12h each)
• Possibility to cultivate your ideas and participate in support service improvement
• Personal development & training plan
• Modern office space
• Competitive remuneration package
• Great multicultural colleagues
• Health insurance
• Free gym with cross fit and yoga classes