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Evolution Latvia SIA

User Support Engineer

Evolution Latvia SIA - Riga
Deadline
2018-11-27
Description
Company
Summary

Responsibilities

  • First/Second line IT support for company internal users and contractors;
  • Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment;
  • Configuring, administering and updating Windows, MAC, Linux operating systems on user devices;
  • Managing user device environment using user device management tools (e.g. SCCM, AirWatch);
  • Creating and managing user accounts in Active Directory, Office 365 and other systems;
  • Physical network related tasks (patching, device installation, ports assignment);
  • Server and network equipment installation and cable patching in data centers and server rooms.
  • Server and network equipment maintenance;
  • Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning;
  • Working closely with the facility and security teams to resolve security issues;
  • Constant development and improvements of local IT infrastructure.
  • Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware;
  • Providing IT assets management according to internal procedures;
  • Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
  • Providing accurate service/system metrics data and reporting on service/system availability, capacity and security;
  • Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
  • Provisioning system updates and deployments according to respective internal procedures;
  • User request fulfilment according to established SLAs.

Requirements

  • IT-related education or experience
  • Fluent English written and spoken
  • Power user of MS Office or other office software
  • Experience in deployment and support of Microsoft Windows, IOS, Linux operating systems, and business software
  • Experience in computer, laptop, printer, mobile device configuration and support
  • Knowledge of network service management and support (e.g. Active Directory, DNS, VPN solutions, WiFi  etc.)
  • Experience with Windows Server Environment 2008/2016 configuration
  • Experience with SCCM or other workstation infrastructure management platform - architecture, hierarchy configuration, OSD, patching, application packaging etc.
  • At least 3 years of experience in IT Support role
  • Good communication and presentation skills
  • Ability to create structured documentation
  • Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
  • Team management experience preferred

We offer

  • Challenging work with latest technologies in a dynamic international team;
  • Professional and personal development;
  • A competitive, experience-based remuneration package;
  • Creative and friendly environment;
  • Health Care & Insurance;
  • Gym Membership.
Summary
Position
User Support Engineer
Location
Riga
Type
Full-time
Deadline
2018-11-27
Company
Evolution Latvia SIA
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