Role responsibilities

• Provide 2^nd level IT technical remote support for customer facing support on desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, Email and telephony
• Support servers, including configuration and daily maintenance
• Handle all types of priority tickets & incidents and resolve within the SLAs & process compliance
• To share the knowledge with the 1^st line
• Recover and restore deleted files & folders
• Detect, investigate and respond to advanced threats on networks
• Reset Windows

Role requirements

• Good English
• Respective experience and/ or education
• Good problem-solving skills
• Effective communication and collaboration skills
• Effective prioritization and time management skills
• Customer service, quality and process compliance focus
• Technical knowledge
  • Desktop support
  • MS Office suite
  • Email client (Outlook 2010/2013, Skype for Business)
  • MS Windows (7, 8,10, PowerShell)
  • Server operating system (2008/2012, file server, AD, SCCM and GPO)
  • Networking (VPN, DNS, DHCP)
  • Routing and remote access services
  • Windows Defender Advanced Threat Protection
  • Citrix

We offer

• Required skills and knowledge training
• Great colleagues and positive team spirit
• Competitive remuneration, solid benefits package, language training and great working conditions (performance bonus, fully covered health insurance, monthly sports compensation, different social activities, etc.)
• Scandinavian work environment and values that treat EVRYone with respect and dignity