Responsibilities

• You are the first point of contact for English and German-speaking customers who request technical support for our products via  our ticket system, phone or e-mail.
• You coordinate support requests, provide basic support (German & English) and forward support tickets to 2nd level and 3rd level support if required.
• You collect and analyse information about the support tickets
•  You forward feedback or suggestions from customers to the appropriate internal team

Requirements

• Strong technical affinity
• Good knowledge of Windows (Excel, Outlook...)
• Excellent communication skills in German and English
• Logical and analytical problem-solving skills, flexibility and customer orientation
• Team-oriented work and team spirit are important to us!
• Ideally, you also bring along:

• Confident handling of Excel, databases and web technologies

We offer

• full-time or part-time permanent contract
• work from home (or other place of your choice) in Latvia
• some benefits which are the standard in germany