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Lokalise SIA

Customer Support Specialist (SaaS)

Lokalise SIA - Riga
Deadline
2020-01-31
Description
Company
Summary

Why is Lokalise’s team is doing what it does? On their exciting journey of becoming the industry-defining brand, the members of the team are looking for self-development, making a global impact, as well as having fun. Lokalise offers amazing opportunities for talents that share the same qualities.

Responsibilities

  • Communicate and assist customers from all around the world in questions regarding our services via the in-web support chat (Intercom)
  • Provide excellent customer support by identifying customers’ needs and solving tasks with an individual approach
  • Ensure that conversations are managed and prioritized in an orderly manner
  • Communicate with other internal teams to find a solution for more specific requests sent by customers (developers, sales, customer solutions, etc.) 

Desired skills and expertise

  • Experience in IT product or service remote support (L1 or L2)
  • Solid technical knowledge relevant for SaaS or software specifics and infrastructure (API, application configuration, data integration, etc.)
  • As a plus, experience with different file formats used in localization
  • Fluent written English
  • Ability to explain complex things in simple words
  • Critical thinking and good troubleshooting skills
  • Positive, self-starter, resilient attitude
  • Strong interpersonal skills

What we offer

  • Competitive salary and stock options
  • Continuous learning and professional development opportunities
  • Flexible working hours and remote work
  • Health insurance
  • Free lunches, healthy snacks, fruits and beverages
  • Covered car parking place
  • Great startup atmosphere, team spirit and team events
  • Work from one of the best offices in Old Town Riga

 

If you are interested or have questions, please address Irina Tocko,irina@likeit.lv

SIA "LikeIT", 21 E. Birznieka-Upisa, Riga, LV-1011, Reg.N. 40103859256

Summary
Position
Customer Support Specialist (SaaS)
Location
Riga
Type
Full-time
Deadline
2020-01-31
Company
Lokalise SIA
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