Customer Support Specialist (SaaS)
Lokalise SIA - Riga
Deadline
2020-01-31
Description
Company
Summary
Why is Lokalise’s team is doing what it does? On their exciting journey of becoming the industry-defining brand, the members of the team are looking for self-development, making a global impact, as well as having fun. Lokalise offers amazing opportunities for talents that share the same qualities.
Responsibilities
- Communicate and assist customers from all around the world in questions regarding our services via the in-web support chat (Intercom)
- Provide excellent customer support by identifying customers’ needs and solving tasks with an individual approach
- Ensure that conversations are managed and prioritized in an orderly manner
- Communicate with other internal teams to find a solution for more specific requests sent by customers (developers, sales, customer solutions, etc.)
Desired skills and expertise
- Experience in IT product or service remote support (L1 or L2)
- Solid technical knowledge relevant for SaaS or software specifics and infrastructure (API, application configuration, data integration, etc.)
- As a plus, experience with different file formats used in localization
- Fluent written English
- Ability to explain complex things in simple words
- Critical thinking and good troubleshooting skills
- Positive, self-starter, resilient attitude
- Strong interpersonal skills
What we offer
- Competitive salary and stock options
- Continuous learning and professional development opportunities
- Flexible working hours and remote work
- Health insurance
- Free lunches, healthy snacks, fruits and beverages
- Covered car parking place
- Great startup atmosphere, team spirit and team events
- Work from one of the best offices in Old Town Riga
If you are interested or have questions, please address Irina Tocko,irina@likeit.lv
SIA "LikeIT", 21 E. Birznieka-Upisa, Riga, LV-1011, Reg.N. 40103859256
Summary
Position
Customer Support Specialist (SaaS)
Location
Riga
Type
Full-time
Deadline
2020-01-31
Company
Lokalise SIA
Know someone who would love this job?
Share the postition