Team Lead for Solution Support (Digital Channels and Integrations)
In a digital transformation at Luminor bank our team is focusing on new IT developments and support in Digital Channels and Integration areas. We run a diverse set of IT solutions in Lithuania, Latvia and Estonia, with new digital channels and integration platforms on the way. We are doing a lot of development ourselves, while also being highly involved in various cooperations with vendors.
ROLE AND RESPONSIBILITIES
Team Lead for Solution support will be a member of Channels and Integrations team in IT Design and Development department. Your role in the team will be coordinating IT Solution support forDigitalChannels and Integration areas, including:
- internet and mobile banks,
- corporate digital channels,
- websites,
- contact centre solutions,
- integration platforms.
Key responsibilities:
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Coordinating 3rd level IT solution support for Channels and Integration areas: 1) facilitate an effective support process, involving internal resources as well as cooperating with our vendors; 2) take care of timely incident and problem resolution, ensuring a proper follow-up
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Take care of IT solution supportability and provide inputs for improvements in the area;
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Take an active part in release planning and preparation for deployments;
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Coordinate any other support activities;
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Ensure effective cross-Baltic cooperation;
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Actively share your knowledge within the team, and mentor other team members;
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Actively participate in agile development culture creation;
REQUIREMENTS FOR THIS POSITION
- 2+ years of experience in software development or IT solution support;
- 1+ years of team management, project management or other managerial experience;
- Initiative and high level of responsibility.
Competencies:
- Communication and coordination
- Knowledge of software development lifecycle
- Experience of working with vendors
- Teamwork
Education:
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Higher education in Computer Science or other exact science specialization
Language ability:
- Advanced English: fluent in any spoken and written communication
For more information please contact Danielius.Pralgauskis@luminorgroup.com(hiring manager); Zane.Blumbaha@luminorgroup.com(responsible HR)