watermark
MeaWallet

Customer Care Specialist / Technical Support Specialist

MeaWallet - Riga
2100 - 2800
Deadline
2022-02-28
Description
Company
Summary

Responsibilities

  • Monitor and manage support requests
  • Communicate and work with other departments
  • Improve Support processes
  • Review and report support performance to line manager
  • Develop and maintain service reports for internal and external receivers (customers)
  • Build and improve support tool sets (FAQ's, documentations, input to Product team)
  • English – excellent writing and speaking (important)

Required skills and competencies

  • Mandatory: Experience in supporting, troubleshooting
  • Mandatory: Excellent communication skills, both written and verbal
  • Mandatory: Experience working with technical logs, big data
  • Mandatory: Technical mindset 
  • Mandatory: Knowledge about data sensitivity and security standards
  • Optional: Experience with DB data management
  • Optional: Experience in product maintenance, configuration

Job location

  • Latvia (Riga)

We offer

All the ususal stuff, but most important

  • Great team culture
  • Experienced colleagues (we really mean it) 
  • Quick professional development (because of high complexity tasks you will deal with and learn by own experience every day)

 

Thank you for your interest! For additional information please contact Lāsma Rudzīte-Bice, 29230569, 

Meawallet recruitment partner: SIA "LikeIT", 15/4 Audeju street, Riga, Reg.N. 40103859256.

Summary
Position
Customer Care Specialist / Technical Support Specialist
Location
Riga
Type
Full-time
Deadline
2022-02-28
Company
MeaWallet
Salary
2100 - 2800
Know someone who would love this job?
Share the postition
watermark
watermark
We use cookies to optimize site functionality & give you the best possible experience. To learn more visit our Pivacy Policy section.