Support Engineer
Sapiens - Riga
Deadline
2018-09-01
Description
Company
Summary
Responsibilities
- Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
- Supporting customers from a wide range of countries.
- Providing product and installation consultancy, remotely or onsite.
- Address clients tickets regarding hardware, software and networking.
- Ask targeted questions to diagnose problems.
- Research and identify solutions to software and hardware issues.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions in tickets.
- Direct unresolved issues to the next level of support personnel
- Help create technical documentation and manuals.
Requirements:
- Excellent written and verbal English skills – must
- SQL knowledge – advantage
- Apache Web Servers knowledge – advantage
- Microsoft IIS (Internet Information Server) knowledge - advantage.
- Hands-on experience with Windows/Linux - advantage
- Ability to work under pressure and provide solutions
- Ability to diagnose and troubleshoot basic technical issues.
- Customer-oriented attitude.
- Good understanding of computer systems, mobile devices and other tech Products.
- Willingness to work beyond working hours when required.
- Personal skills: Independent worker, outside-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
- Please note: All work is conducted in English.
We offer
- Career growth and opportunities for development.
- Dynamic work with high-level professionals.
- Creative and friendly team.
- Excellent working conditions in one of the coolest offices in Riga.
- Competitive remuneration and benefits package (health insurance, life insurance, sports etc.).
Summary
Position
Support Engineer
Location
Riga
Type
Full-time
Deadline
2018-09-01
Company
Sapiens
Know someone who would love this job?
Share the postition