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SIA "DYNATECH"

HELP DESK MANAGER

SIA "DYNATECH" - Jeruzalemes 1, Riga
Deadline
2020-03-02
Description
Company
Summary

HELP DESK MANAGER

The Help Desk Manager will be responsible for leading our technical support team in different countries to provide excellent customer service and resolve all technical issues.This position should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate the Help Desk team to achieve specific goals or challenge.

Main responsibilities include: 

  • Manage the Help Desk Team including hiring, performance evaluations, promotions, and disciplinary responsibilities;
  • Responsible for assuring users are provided efficient and timely first and second level support on a 24x7 basis;
  • Develop strategies to maintain essential Help Desk operations, including operating systems, applications, email systems, laptops, software and hardware;
  • Direct and support software and hardware implementations, integrations and upgrades, develop reliable metrics and ensure monitoring systems are working properly;
  • Implement Help Desk policy and best practice guides for the organization.

Knowledge and skills that are required: 

  • Work experience on supervising Help Desk team;
  • Solid technical hands-on background with Help Desk and remote-control software;
  • Excellent understanding of computer systems, security, servers, network and systems administration, databases and data storage systems;
  • Customer-service oriented personality with a problem-solving attitude;
  • Time management and organizational skills and the ability to react to changes requiring re-prioritization of workload;
  • Excellent written and verbal communications skills, good English skills
  • Ability to manage multiple high priority initiatives in a fast paced, highly technical environment.

There is no one-size-fits-all here, we are quite flexible and use an individual approach with every Candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professional skills and future contribution to the company can be applied within our multiple business projects.

We don’t want to set any limits, but if we are naming the numbers, then the starting point for this position is not less than 3446 EUR gross per month.

We offer:

  • Opportunities of career and professional growth;
  • Health insurance;
  • Flexible working hours;
  • Office in the center of Riga;
  • Motivated and ambitious colleagues.

We embrace learning culture:

  • Possibility to attend international conferences;
  • Frequent internal lectures and workshops organized by colleagues as well as external partners.

Great work-life balance:

  • Employee discount programs;
  • Fun monthly office events;
  • Fruit Wednesdays;
  • In-house library and other perks.

Why DYNATECH:

At DYNATECH we provide you with the perfect environment and tools that allow you to grow professionally and become the person you want to be.

Be part of a growing company. Be part of a dynamic team.

Be part of the solution. Be part of DYNATECH.

If you are interested press "APPLY" and send us your CV.

Summary
Position
HELP DESK MANAGER
Location
Jeruzalemes 1, Riga
Type
Full-time
Deadline
2020-03-02
Company
SIA "DYNATECH"
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