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Technical Support Specialist (Helpdesk)

Innovative solutions for technological challenges.

DYNATECH is an information technology company based in Riga, Latvia. We focus on providing IT services to global brands within DYNINNO Group in three key areas: travel, entertainment, and finance. Our people are our core strength and their talent and dedication allow us to always be one step ahead of the competition. Due to the expansion of the company, we are looking for a:

Technical Support Specialist (Helpdesk)

Responsibilities:

  • Provide first level support for hardware and software issues, and end-user IT assistance where required;
  • Provide follow-up on the incoming tickets (mostly using email via ticket system);
  • Control the execution of requests, provide regular updates and ensure timely resolution;
  • Monitor help desk calls, respond appropriately to user requests and other problems identified;
  • Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
  • Other similar tasks.

Requirements:

  • Computer software and hardware basic knowledge;
  • Good communication skills, ability to work in the team;
  • Interest in solving standard and non-standard problems;
  • Ability to learn quickly;
  • Strong sense of responsibility and excellent time management skills.

Considered as an advantage:

  • IT background or education;
  • Experience with IT or similar Helpdesk and Support services;
  • Good spoken/written English;
  • Linux knowledge

There is no one-size-fits-all here, we are quite flexible and use individual approach with every Candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professionals skills and future contribution to the company can be applied within our multiple business projects.
We don’t want to set any limits, but if we are naming the numbers, then starting point for this position is not less than 850 EUR gross per month.

We offer:

  • Office in the center of Riga;
  • Motivated and ambitious colleagues;
  • Real growth possibilities within the company;
  • Health Insurance;
  • Learning culture: lectures and workshops organised by colleagues as well as external partners;
  • Employee discount programs, health insurance, fun monthly office events, fruit Wednesdays, in-house library, flexible working hours and other perks.

Why DYNATECH:

At DYNATECH we provide you with the perfect environment and tools that allow you to grow professionally and become the person you want to be.

Be part of a growing company. Be part of a dynamic team. Be part of the solution. Be part of DYNATECH.

If you are interested press "APPLY" and send us your CV.

(Reģ. Nr. 40203110019)

Additional information

Deadline for application:
Sep 2nd, 2019
Location:
Jeruzalemes 1, Riga
Contact person:
Jekaterina S.
Contact phone:
25724494
Type of job:
full-time
 

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