Responsibilities

• Providing tech support via e-mail and phone for UgCS software and other products developed by SPH Engineering;
• Act as a liaison between tech team and customers;
• Improving support experience for our users;
• Contributing “user stories” and ideas to the marketing team to be turned into stories, articles, FAQ, How-To, videos, etc;
• Updating, reviewing and preparing of End User Documentation such as Manuals etc.

Requirements

• Experience in IT / Telecom / Hi-Tech / Software Development;
• Technical User Support background is a plus;
• Fluent in English for oral and written communication with native speakers; Spanish and/or German is a plus.
• Ability to work with large volumes of information: to find, to aggregate, to structure, prepare;
• Working knowledge of tools such as JIRA, Service Desk, CRM systems;
• Good Skills with Windows, MacOS, Android, General electronic (PC, Phones, Tablets, Drones, etc)
• Experience with Linux, HTML, XML, Electronic components and schematics is an advantage;
• Interested in unmanned systems, robotics professionally or as a hobby is a plus;
• Able to own user problems and search for solutions;
• Self-managing, responsible, caring and helpful personality;

We offer

• 1000-2000 gross and bonuses
• Work in a hype industry with the state of the art products and extreme growth capabilities during the next five years
• Option to act as an instructor for onsite and offsite training
• Free parking at the office
• If required - work from home is possible.