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TAP Search

Critical Incident Manager

TAP Search - Riga
Deadline
2018-06-15
Description
Company
Summary

Key Skills and Responsibilities:

• Implementation of standard escalation process and matrix
• Optimize processes end to end across critical incidents
• Enhance incident and SLA reporting experience from a user perspective
• Reduce lead-time between different service owners
• Control CAB approval
• Govern critical policies for ticketing and opening of RFC
• Control customer IT services, IT suppliers and 3rd parties

Summary
Position
Critical Incident Manager
Location
Riga
Type
Full-time
Deadline
2018-06-15
Company
TAP Search
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