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TAP Search

Multiple Service Management Roles

TAP Search - Riga
20 - 24
Deadline
2018-06-15
Description
Company
Summary

Role 1: Critical Incident Manager

• Implementation of standard escalation process and matrix
• Optimize processes end to end across critical incidents
• Enhance incident and SLA reporting experience from a user perspective
• Reduce lead-time between different service owners
• Control CAB approval
• Govern critical policies for ticketing and opening of RFC
• Control customer IT services, IT suppliers and 3rd parties

Role 2: SIAM Lead

• Establish and execute full-scale SIAM framework implementation strategy using industry standard ITSM and other tools.
• Adopt Enterprise Service Bus and E-bonding concepts to SIAM solutions.
• Setup and run an effective governance model in a multi-vendor environment, strong understanding of SLA, OLA and UC’s.
• Implement and improve standard policies, processes, procedures, work instructions etc.
• A strong understanding of all ITIL Processes 
• Experience of Transition, Transformation, Gap Analysis, CSI projects is a must.
• Strong understanding of ServiceNow.

Role 3: Change Manager 

The successful candidate will be responsible for assessment, definition and implementation of the change process, including end to end standardization and management of all change tickets. 

Summary
Position
Multiple Service Management Roles
Location
Riga
Type
Full-time
Deadline
2018-06-15
Company
TAP Search
Salary
20 - 24
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