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Service Manager

«Tele2 Shared Service Center» (Reg. No. 40003690571) is a company within the Tele2 AB group, based in Riga, Latvia, and currently responsible for providing Billing, IT & other services for Tele2 companies across Europe.
BI development department develops and maintains the different reporting solutions for the Tele2 group. Solutions/technologies we work with consist of Power BI Backend Microsoft SQL, Microsoft SSAS and SSIS, Oracle OBIEE, IBM Cognos, QlikView.

Responsibilities

  • To be accountable for all parts of the Services delivered within a Billing Domain including both Operations/Maintenance and Development 
  • To manage Finance & Control 
  • To evaluate IT service delivery by vendors and evaluate Service Activity, Service Level Requirements and End User Satisfaction 
  • To request capacity adjustment of contracted services 
  • Monitor the overall delivery of IT-Services, manage escalation and initiate mitigating actions, when Supplier deviates from the agreements

Requirements

  • 3+ years of experience as an Operational Manager or Vendor Manager 
  • Experience of IT systems delivery 
  • Experience, knowledge, and insight in Telecom, Billing or Online charging systems 
  • Degree in IT/Telecommunications/ Engineering/Management or other relevant education 
  • A personality that’s organizational and service-minded with great leadership skills 
  • Strong communication and negotiation skills 
  • Very good English skills both spoken and written

We offer

  • An exciting & stimulating workplace with career opportunities in a stable, though fast growing company 
  • Salary that will drive & motivate you, together with continuous development 
  • Friendly, professional & ready-to-help colleagues in an international environment 
  • All social guarantees, health insurance, mobile phone & paid phone bills 
  • Living the Tele2 WAY – Open, Flexible, Cost Efficient, Reliable & Fearless

Additional information

Deadline for application:
May 31st, 2019
Location:
Tele2 Shared Service Center
Salary (gross):
from 3200 up to 3700 EUR
Contact person:
Tele2 Shared Service Center
Contact phone:
67060122
Website:
Type of job:
full-time

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