Responsibilities

• Answer Customer Support emails quickly and efficiently;
• Handling and resolving customer complaints;
• Investigate complaints about unauthorised behaviour of users;
• Report bugs to technical team;
• Report abnormal increase in complaints to management team;
• Moderate content (photos, videos, IDs etc.).

Requirements

• The candidate must have EU work permit/EU citizenship;
• Excellent knowledge of both English and Romanian, French or German languages is essential for this position;
• Good IT background and knowledge;
• Second Language will be considered a plus (Russian & Spanish languages are an advantage);
• Ability to work a flexible schedule (also nights and weekends);
• Ability to work under pressure and meet deadlines;
• Excellent written and spoken communication skills;
• Experience in Online Customer Support will be considered an advantage;
• Understanding of online payments, refunds, chargebacks and fraud will also be considered an advantage.

We offer

• Convenient office in the center of Limassol;
• No dress-code and bureaucracy;
• Young and energetic team;
• Career growth and professional development;
• Medical insurance, corporate mobile number;
• Gym subscription;
• Unlimited coffee and snacks;
• Free lunches;
• Free English, Russian and Greek classes.